The Vibe Approach: What We Do, How It Works, and Why It Matters
What We Do
We visit your spa anonymously, evaluating every aspect of the guest experience:
Staff professionalism and customer care
Cleanliness and ambiance
Service quality and timing
Booking and front desk experience
Retail experience and upsell opportunities
How It Works
Schedule Your Visit: Select a date, time, and service category for evaluation.
Flat-Rate Pricing: Our service fee is flat; however, spa services and tips are an additional charge.
Experience & Report: We complete the visit as a regular guest, then provide a detailed, professional report within 72 hours.
The VIBE Method™
Our unique evaluation framework to uncover your spa’s true guest experience:
🔹 V – Visibility
We assess the visibility and clarity of your brand promise through signage, website, social media, and the overall first impression in your physical space.
🔹 I – Insight
We delve into the hidden details shaping your guest experience, including staff behavior, timing, language, and flow of operations.
🔹 B – Balance
We analyze how the various elements—service, ambiance, and operations—work together or fail to do so, influencing the guest journey.
🔹 E – Elevation
We highlight opportunities to elevate your guest experience, pinpointing missed moments and offering suggestions for exceeding guest expectations.
Why It Matters
Spas lose clients when experiences fall short. YourSpaVibe helps you:
Improve guest retention
Identify team training opportunities
Boost reviews and ratings
Stand out in a competitive market